Trust & Safety

1. Our safety approach

Zelquyn is designed around three safety principles:

Respect

People should be able to connect without harassment, pressure, abuse, hate, or manipulation.

Control

You should have tools to manage your visibility, messages, privacy, notifications, and interactions.

Accountability

Users who break our rules may be warned, restricted, suspended, or removed.

We may use a mix of user reports, automated signals, technical tools, and human review to help detect and respond to unsafe behaviour.

2. Who can use Zelquyn

3. Community standards

Zelquyn is for respectful dating, connection, and conversation.

The following are not allowed:

• Harassment, bullying, intimidation, threats, or stalking
• Hate speech or discrimination
• Fake profiles, impersonation, catfishing, or misleading identity claims
• Scams, fraud, phishing, financial manipulation, or asking users for money
• Spam, mass messaging, or unwanted promotion
• Sexual pressure, coercion, exploitation, or non-consensual sexual content
• Sharing intimate images without consent
• Content involving minors in sexual, romantic, or inappropriate contexts
• Threats of self-harm or harm to others
• Violence, illegal activity, or instructions to commit harm
• Malware, unsafe links, phishing links, or attempts to steal data
• Attempts to bypass blocks, bans, moderation, payment systems, or safety tools
• Scraping, bots, fake engagement, or automated account activity
• Repeated unwanted contact after someone has ignored, declined, blocked, or reported you

Premium access, Sparks, or paid features do not exempt anyone from these rules.

4. Respectful interaction

Good connections start with respect.

You should:

• Be honest about who you are
• Respect people's boundaries
• Accept "no" or no response without pressure
• Avoid sexual or intense messages unless clearly welcomed
• Avoid sending repeated messages if someone is not responding
• Do not pressure people to move off-platform
• Do not ask for private photos, money, documents, or sensitive information
• Use lobbies and chats respectfully

If someone makes you uncomfortable, you can stop replying, leave a lobby, block, report, or contact support.

5. Reporting users or content

• What happened
• Where it happened: profile, chat, lobby, discovery, etc.
• Whether it involved threats, harassment, scams, explicit content, impersonation, or safety concerns
• Any relevant message or content details

We review reports based on severity, available evidence, and platform safety risk.

6. What happens after a report

Depending on the situation, we may:

• Review the reported content or account
• Warn the user
• Remove content
• Blur, restrict, or block media
• Limit messaging or discovery visibility
• Remove a lobby
• Suspend or permanently remove an account
• Preserve records where needed for safety, legal, or enforcement reasons
• Take no action if we cannot verify a violation

We may not always share the exact outcome of a report for privacy and safety reasons.

False, malicious, or abusive reporting may also lead to action.

7. Blocking and controlling contact

Zelquyn should give users control over who can contact or interact with them.

Where available, you may be able to:

• Block users
• Report users
• Hide or limit online status
• Use Incognito visibility options
• Control notification preferences
• Blur explicit or sensitive images
• Leave lobbies
• Delete or manage your own messages
• Adjust discovery filters

Blocking or reporting someone may not remove all past content immediately, but it helps limit future contact and supports safety review.

8. Verification and badges

9. Photos, media, and explicit content

• Non-consensual intimate content
• Sexual images involving or appearing to involve minors
• Harassing, threatening, or degrading content
• Violent or illegal content
• Someone else's private images without permission
• Misleading, fake, or stolen photos

Users are responsible for what they upload and send.

10. Scam and fraud prevention

Be careful if someone:

• Quickly asks to move to another app
• Asks for money, gifts, crypto, investment help, travel costs, or emergency funds
• Claims they cannot meet or video call but asks for support
• Sends suspicious links
• Asks for your login code, password, bank details, documents, or private information
• Pressures you emotionally or romantically very quickly
• Offers investments, jobs, prizes, or "easy money"
• Uses inconsistent stories or avoids basic questions

Never send money or financial details to someone you met on Zelquyn.

Report suspected scams immediately.

11. Meeting someone offline

If you choose to meet someone in person, take precautions.

Recommended safety steps:

• Meet in a public place
• Tell a friend or family member where you are going
• Arrange your own transport
• Keep your phone charged
• Do not rely on the other person for a ride home
• Avoid sharing your home address too early
• Stay in control of your drink and belongings
• Leave if you feel uncomfortable
• Trust your instincts

Zelquyn does not control offline interactions and cannot guarantee anyone's behaviour outside the app.

12. Privacy reminders

Be careful when sharing personal information.

Avoid sharing too early:

• Home address
• Workplace address
• Financial information
• Passwords or verification codes
• Identity documents
• Private photos
• Social media accounts if you are not comfortable
• Travel plans or daily routine
• Family or children's details

You can use Zelquyn's privacy tools to manage visibility and contact.

13. Lobbies and group spaces

• Stay respectful
• Keep conversations appropriate to the room
• Do not spam or dominate the room
• Do not harass or target other users
• Do not share unsafe links or scams
• Do not pressure users to move off-platform
• Report harmful behaviour

We may remove lobby content, restrict users, or close lobbies that violate rules or create safety risk.

14. Sparks, likes, and Premium features

Sparks and Premium features are designed to improve discovery and signal interest.

They must not be used to:

• Harass users
• Pressure users to respond
• Bypass someone's boundaries
• Spam repeated contact
• Target or manipulate users

Paid features do not guarantee matches, replies, dates, relationships, or special treatment in moderation.

Premium users are held to the same safety standards as everyone else.

15. Moderation limits

• That every profile is accurate
• That verified users are safe
• That unsafe content will always be detected before it is seen
• That reports will always result in action
• That offline meetings will be safe

Use the app's safety tools and report concerns when they arise.

16. Account enforcement

If a user violates our rules, we may take action including:

• Warning
• Content removal
• Feature limits
• Messaging restrictions
• Discovery restrictions
• Temporary suspension
• Permanent account removal
• Payment or purchase restrictions
• Device, token, or technical blocking where appropriate
• Preserving evidence for safety or legal reasons

Severe violations may result in immediate removal without warning.

17. Appeals and support

• Your account email
• A short explanation
• Any relevant context

We may review appeals at our discretion. Submitting an appeal does not guarantee reinstatement.

18. Emergency and crisis situations

19. How to contact us